The impact of switching costs on the customer satisfaction-loyalty link: mobile phone service in France

Author: Lee Jonathan   Lee Janghyuk   Feick Lawrence  

Publisher: Emerald Group Publishing Ltd

ISSN: 0887-6045

Source: Journal of Services Marketing, Vol.15, Iss.1, 2001-02, pp. : 35-48

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content