Work-family conflict, emotional exhaustion, and intrinsic motivation: A study of frontline employees in Turkish banks

By Karatepe Osman M.   Tekinkus Mehmet  

The International Journal of Bank Marketing, Vol. 24, Iss. 4, 2006-06 ,pp. : 265-284

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Antecedents and outcomes of service recovery performance in a public health-care environment

By Ashill Nicholas J.   Carruthers Janet   Krisjanous Jayne  

Journal of Services Marketing, Vol. 19, Iss. 5, 2005-08 ,pp. : 293-308

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Emotional antecedents and outcomes of service recovery: An exploratory study in the luxury hotel industry

By Kozub Kristen Riscinto   O'Neill Martin Anthony   Palmer Adrian A.  

Journal of Services Marketing, Vol. 28, Iss. 3, 2014-05 ,pp. : 233-243

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees

By Ashill Nicholas J.   Rod Michel   Thirkell Peter   Carruthers Janet  

Journal of Services Marketing, Vol. 23, Iss. 5, 2009-07 ,pp. : 338-350

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The Effect of Management Commitment to Service Quality on Frontline Employees' Job Attitudes, Turnover Intentions and Service Recovery Performance in a New Public Management Context

By Ashill Nicholas   Rod Michel   Carruthers Janet  

Journal of Strategic Marketing, Vol. 16, Iss. 5, 2008-12 ,pp. : 437-462

Routledge Ltd

Access to resources Recommend Favorite