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Elsevier

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Hispanic vs non-Hispanic response to online self-service tasks: implications for perceived quality and patronage intentions

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Emerald Group Publishing Ltd

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Managerial implications of predicting purchase behavior from purchase intentions: a retail patronage case study

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Journal of Services Marketing, Vol. 17, Iss. 6, 2003-06 ,pp. : 609-620

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The impact of perceived crowding on consumers' store patronage intentions: Role of optimal stimulation level and shopping motivation

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Effects of perceived service fairness on emotions, and behavioral intentions in restaurants

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