Customers' perspectives on service quality and relationship quality in retail encounters

ISSN： 0960-4529

Source： Managing Service Quality, Vol.12, Iss.6, 2002-11, pp. : 424-433

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Bank service quality: empirical evidence from Greek and Bulgarian retail customers

By Petridou Eugenia Spathis Charalambos Glaveli Niki Liassides Chris

International Journal of Quality & Reliability Management, Vol. 24, Iss. 6, 2007-07 ,pp. : 568-585

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Investigating the relationship between service providers’ personality and customers’ perceptions of service quality across gender

By Lin Neng-Pai Chiu Hung-Chang Hsieh Yi-Ching

Total Quality Management, Vol. 12, Iss. 1, 2001-01 ,pp. : 57-67

Routledge Ltd

Access to resources Recommend Favorite

Comprehension of relationship quality in the retail environment

By Vesel Patrick Zabkar Vesna

Managing Service Quality, Vol. 20, Iss. 3, 2010-01 ,pp. : 213-235

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An educational institution's quest for service quality: customers' perspective

By Joseph Mathew Yakhou Mehenna Stone George

Quality Assurance in Education, Vol. 13, Iss. 1, 2005-03 ,pp. : 66-82

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customers' perceptions of online retailing service quality and their satisfaction

By Jun Minjoon Yang Zhilin Kim DaeSoo

International Journal of Quality & Reliability Management, Vol. 21, Iss. 8, 2004-08 ,pp. : 817-840

Emerald Group Publishing Ltd

Access to resources Recommend Favorite