E-services and offline fulfilment: how e-loyalty is created

Author： Semeijn Janjaap   van Riel Allard C.R.   van Birgelen Marcel J.H.   Streukens Sandra  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.15, Iss.2, 2005-02, pp. : 182-194

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