Does customer satisfaction lead to profitability?: The mediating role of share-of-wallet

Author： Keiningham Timothy L   Perkins-Munn Tiffany   Aksoy Lerzan   Estrin Demitry  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.15, Iss.2, 2005-02, pp. : 172-181

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