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Emerald Group Publishing Ltd

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Service quality, service value, customer satisfaction and behavioural intentions of internet telephony

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Modelling the relationships among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context

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An empirical test of the linkages of e-service quality with e-satisfaction and perceived value with e-loyalty-related behavioural intentions in India

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Effects of service quality dimensions on behavioural purchase intentions: A study in public-sector transport

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