Relationship quality antecedents: the Malaysian retail banking perspective

By Ndubisi Nelson Oly  

International Journal of Quality & Reliability Management, Vol. 24, Iss. 8, 2007-09 ,pp. : 829-845

Emerald Group Publishing Ltd

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Customers' perspectives on service quality and relationship quality in retail encounters

By Wong Amy   Sohal Amrik  

Managing Service Quality, Vol. 12, Iss. 6, 2002-11 ,pp. : 424-433

Emerald Group Publishing Ltd

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Understanding the quality of relationships in consumer services: A study in a retail environment

By Wong Amy   Sohal Amrik S.  

International Journal of Quality & Reliability Management, Vol. 23, Iss. 3, 2006-03 ,pp. : 244-264

Emerald Group Publishing Ltd

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The relationship between service quality and retention within the automated and traditional contexts of retail banking

By Al-Hawari Mohammad   Ward Tony   Newby Leonce  

Journal of Service Management, Vol. 20, Iss. 4, 2009-08 ,pp. : 455-472

Emerald Group Publishing Ltd

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Investigating the structural relationship between loyalty programme service quality, satisfaction and loyalty for retail loyalty programmes: evidence from Malaysia

By Omar Nor Asiah   Wel Che Aniza Che   Aziz Norzalita Abd   Alam Syed Shah  

Measuring Business Excellence, Vol. 17, Iss. 1, 2013-03 ,pp. : 33-50

Emerald Group Publishing Ltd

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