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By Noone Breffni M.   Kimes Sheryl E.   Mattila Anna S.   Wirtz Jochen  

Journal of Service Management, Vol. 20, Iss. 4, 2009-08 ,pp. : 380-403

Emerald Group Publishing Ltd

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Purchasing strategies and decision-making processes in the food service industry: a case study of UK restaurant chains

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Supply Chain Management: An International Journal, Vol. 1, Iss. 3, 1996-03 ,pp. : 34-41

Emerald Group Publishing Ltd

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Psychological safety, contributions and service satisfaction of customers in group service experiences

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Managing Service Quality, Vol. 21, Iss. 6, 2011-11 ,pp. : 617-635

Emerald Group Publishing Ltd

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Perceptions, corrections and defections: implications for service recovery in the restaurant industry

By Mack Rhonda   Mueller Rene   Crotts John   Broderick Amanda  

Managing Service Quality, Vol. 10, Iss. 6, 2000-06 ,pp. : 339-346

Emerald Group Publishing Ltd

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The establishment of appropriate service strategy for banking industry customers with different value

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International Journal of Services Technology and Management, Vol. 16, Iss. 1, 2011-08 ,pp. : 91-106

Inderscience Publishers

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