Focus group exploration of firm-employee relationship strength

Author： Herington Carmel   Scott Don   Johnson Lester W  

Publisher： Emerald Group Publishing Ltd

ISSN： 1352-2752

Source： Qualitative Market Research: An International Journal, Vol.8, Iss.3, 2005-03, pp. : 256-276

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Understanding loyalty bonds and their impact on relationship strength: a service firm perspective

By Moore Melissa L.   Ratneshwar S.   Moore Robert S.  

Journal of Services Marketing, Vol. 26, Iss. 4, 2012-06 ,pp. : 253-264

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Stemming the tide: dealing with the imbalance of customer relationship quality with the key contact employee versus with the firm

By Wang Sijun   Davis Lenita  

Journal of Services Marketing, Vol. 22, Iss. 7, 2008-10 ,pp. : 533-549

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The Role of the Manager in Shaping Customer Contact Employee Perceptions of the Firm's Relationship With Technology: A Conceptual Model

By Fleming David E.  

Services Marketing Quarterly, Vol. 34, Iss. 2, 2013-04 ,pp. : 126-138

Routledge Ltd

Access to resources Recommend Favorite

Customer-employee relationship: The role of self-employee congruence

By Jamal Ahmad   Adelowore Adegboyega  

European Journal of Marketing, Vol. 42, Iss. 11-12, 2008-11 ,pp. : 1316-1345

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The role of employee relationship proneness in creating employee loyalty

By Bloemer JosÚe   Odekerken-Schr÷der Gaby  

The International Journal of Bank Marketing, Vol. 24, Iss. 4, 2006-06 ,pp. : 252-264

Emerald Group Publishing Ltd

Access to resources Recommend Favorite