Author： Fernández-González Arturo J. Prado J. Carlos Prado
Publisher： Emerald Group Publishing Ltd
ISSN： 1741-0401
Source： International Journal of Productivity and Performance Management, Vol.56, Iss.5-6, 2007-06, pp. : 500-517
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Access to resources
Recommend
An index method for measurement of customer satisfaction
The TQM Magazine, Vol. 16, Iss. 1, 2004-01 ,pp. :
Performance measurement systems - a case study of customer satisfaction
Facilities, Vol. 17, Iss. 3-4, 1999-03 ,pp. :
Customer satisfaction measurement at Private Patients Plan
By Rose David
Managing Service Quality, Vol. 5, Iss. 1, 1995-01 ,pp. :
On structural equation modelling for customer satisfaction measurement
By Hackl Peter Westlund Anders H.
Total Quality Management, Vol. 11, Iss. 4-6, 2000-07 ,pp. :