Service environment, provider mood, and provider-customer interaction

By Fowler Kendra   Bridges Eileen  

Managing Service Quality, Vol. 22, Iss. 2, 2012-03 ,pp. : 165-183

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Antecedents and consequences of customer-service provider relationship strength

By Ng Sandy  

International Journal of Business Environment, Vol. 5, Iss. 3, 2013-11 ,pp. : 232-251

Inderscience Publishers

Access to resources Recommend Favorite

Relational Exchange in Services: : An Empirical Investigation of Ongoing Customer Service-provider Relationships

By Shemwell Donald J   Cronin J Joseph   Bullard William R  

International Journal of Service Industry Management, Vol. 5, Iss. 3, 1994-03 ,pp. : 57-68

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of interpersonal relationships on customer satisfaction and loyalty to the service provider

By Guenzi Paolo   Pelloni Ottavia  

International Journal of Service Industry Management, Vol. 15, Iss. 4, 2004-04 ,pp. : 365-384

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Performance-based contracting in service supply chains: a service provider risk perspective

By Selviaridis Kostas   Norrman Andreas  

Supply Chain Management: An International Journal, Vol. 19, Iss. 2, 2014-03 ,pp. : 153-172

Emerald Group Publishing Ltd

Access to resources Recommend Favorite