Viable service systems and decision making in service management

Author： Badinelli Ralph   Barile Sergio   Ng Irene   Polese Francesco   Saviano Marialuisa   Nauta Primiano Di  

Publisher： Emerald Group Publishing Ltd

ISSN： 1757-5818

Source： Journal of Service Management, Vol.23, Iss.4, 2012-08, pp. : 498-526

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