Role stress as a barrier to service quality in Indian banks: SEM approach

By Adil Mohd.   Rashid Irfana  

International Journal of Services Sciences, Vol. 5, Iss. 1, 2013-11 ,pp. : 40-57

Inderscience Publishers

Access to resources Recommend Favorite

Comparative evaluation of critical factors in delivering service quality of banks: An application of dominance analysis in modified SERVQUAL model

By Kumar Mukesh   Kee Fong Tat   Charles Vincent  

International Journal of Quality & Reliability Management, Vol. 27, Iss. 3, 2010-01 ,pp. : 351-377

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring perceived service quality at UAE commercial banks

By Jabnoun Naceur   Al-Tamimi Hussein A Hassan  

International Journal of Quality & Reliability Management, Vol. 20, Iss. 4, 2003-04 ,pp. : 458-472

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Managing service quality in banks: customers' gender effects

By Spathis Charalambos   Petridou Eugenia   Glaveli Niki  

Managing Service Quality, Vol. 14, Iss. 1, 2004-02 ,pp. : 90-102

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer perceived service quality and loyalty in Islamic banks

By Kashif Muhammad   Rehman Mohsin Abdur   Pileliene Lina  

The TQM Journal, Vol. 28, Iss. 1, 2016-01 ,pp. : 62-78

Emerald Group Publishing Ltd

Access to resources Recommend Favorite