Business excellence through customer satisfaction

By Kanji Gopal K.   Wallace William  

Total Quality Management, Vol. 11, Iss. 7, 2000-09 ,pp. : 979-998

Routledge Ltd

Access to resources Recommend Favorite

Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: an empirical examination

By Patterson Paul G   Spreng Richard A  

International Journal of Service Industry Management, Vol. 8, Iss. 5, 1997-05 ,pp. : 414-434

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality and marketing performance in business-to-business markets: exploring the mediating role of client satisfaction

By Chumpitaz Ruben   Paparoidamis Nicholas G.  

Managing Service Quality, Vol. 14, Iss. 2-3, 2004-04 ,pp. : 235-248

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

External effectiveness of service management A study of business-to-business relationships in Mexico, Canada and the USA

By Paulin Michèle   Ferguson Ronald J   Salazar Ana Maria Alvarez  

International Journal of Service Industry Management, Vol. 10, Iss. 5, 1999-05 ,pp. : 409-429

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Opportunity and constraint in business-to-business relationships: insights from strategic choice and zones of manoeuvre

By Sanderson Joe  

Supply Chain Management: An International Journal, Vol. 9, Iss. 5, 2004-05 ,pp. : 392-401

Emerald Group Publishing Ltd

Access to resources Recommend Favorite