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Journal of Services Marketing, Vol. 10, Iss. 2, 1996-02 ,pp. : 42-56

Emerald Group Publishing Ltd

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Consumer information search and credence services: implications for service providers

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Journal of Services Marketing, Vol. 27, Iss. 1, 2013-02 ,pp. : 49-58

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Attributions of service switching: a study of consumers' and providers' perceptions of child-care service delivery

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Journal of Services Marketing, Vol. 15, Iss. 4, 2001-07 ,pp. : 300-321

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Consumer-specific determinants of the size of retail choice sets: an empirical comparison of physical good and service providers

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Journal of Services Marketing, Vol. 11, Iss. 1, 1997-01 ,pp. : 19-38

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Service loyalty: implications for service providers

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