Service quality and discretionary collaborative behaviour intentions: the moderating effect of personality

By Tat Huam Hon   Jantan Muhamad  

International Journal of Productivity and Quality Management, Vol. 1, Iss. 3, 2005-12 ,pp. : 290-305

Inderscience Publishers

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A study of the effect of perceived lecture quality on post-lecture intentions

By Devinder K.   Datta Biplab  

Work Study, Vol. 52, Iss. 5, 2003-07 ,pp. : 234-243

Emerald Group Publishing Ltd

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The antecedents of re-purchase intentions: the service quality perspective

By Perrone Anthony  

International Journal of Services, Economics and Management, Vol. 5, Iss. 3, 2013-06 ,pp. : 203-221

Inderscience Publishers

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Service quality, service value, customer satisfaction and behavioural intentions of internet telephony

By Lin Pei-Chun   Chiang Mei-Hsin  

International Journal of Services Technology and Management, Vol. 15, Iss. 3-4, 2011-05 ,pp. : 261-280

Inderscience Publishers

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Service quality and turnover intentions as perceived by employees: Antecedents and consequences

By Slåtten Terje   Svensson Göran   Sværi Sander  

Personnel Review, Vol. 40, Iss. 2, 2011-02 ,pp. : 205-221

Emerald Group Publishing Ltd

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