Author： MatzlerKurtDepartment of Strategic Management Marketing and Tourism University of Innsbruck Innsbruck Austria StroblAndreasDepartment of Strategic Management and Marketing University of Innsbruck Innsbruck Austria ThurnerNorbertDepartment of Strategic Management and Marketing University of Innsbruck Innsbruck Austria FüllerJohannDepartment of Strategic Management and Marketing University of Innsbruck Innsbruck Austria
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1757-5826|26|1|117-136
ISSN： 1757-5818
Source： Journal of Service Management, Vol.26, Iss.1, 2015-03, pp. : 117-136
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