Adapting the Human Sigma Instrument to Enhance the Employee-Customer Encounter

E-ISSN： 2326-3709|19|3|70-100

ISSN： 1077-1158

Source： The Journal of Applied Management and Entrepreneurship, Vol.19, Iss.3, 2014-07, pp. : 70-100

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The employee-customer relationship quality: Antecedents and consequences in the hotel industry

By Castellanos-Verdugo Mario Oviedo-García Ma de los Ángeles Roldán José L. Veerapermal Nadine

International Journal of Contemporary Hospitality Management, Vol. 21, Iss. 3, 2009-04 ,pp. : 251-274

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer service, employee welfare and snowsports tourism in Australia

By Dickson Tracey J. Huyton Jeremy

International Journal of Contemporary Hospitality Management, Vol. 20, Iss. 2, 2008-03 ,pp. : 199-214

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer and Employee Views of Quality Attributes of Public Libraries

The International Journal of Knowledge, Culture, and Change Management: Annual Review, Vol. 9, Iss. 8, 2009-01 ,pp. : 35-53

Common Ground Publishing

Access to resources Recommend Favorite

The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction

By Namasivayam Karthik Guchait Priyanko Lei Puiwa

International Journal of Contemporary Hospitality Management, Vol. 26, Iss. 1, 2014-02 ,pp. : 69-84

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service climate, employee commitment and customer satisfaction: Evidence from the hospitality industry in China

By He Yuanqiong Li Wenli Lai Kin Keung

International Journal of Contemporary Hospitality Management, Vol. 23, Iss. 5, 2011-07 ,pp. : 592-607

Emerald Group Publishing Ltd

Access to resources Recommend Favorite