Stressors and resources in customer service roles: Exploring the relationship between core self-evaluations and burnout

Author: Yagil Dana   Luria Gil   Gal Iddo  

Publisher: Emerald Group Publishing Ltd

ISSN: 0956-4233

Source: International Journal of Service Industry Management, Vol.19, Iss.5, 2008-10, pp. : 575-595

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Abstract