Related content

The effect of accent of service employee on customer service evaluation

By Hill Sally Rao   Tombs Alastair  

Managing Service Quality, Vol. 21, Iss. 6, 2011-11 ,pp. : 649-666

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Explaining why employee-customer orientation influences customers' perceptions of the service encounter

By Gazzoli Gabriel   Hancer Murat   Kim BeomCheol (Peter)  

Journal of Service Management, Vol. 24, Iss. 4, 2013-08 ,pp. : 382-400

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A dual perspective of customer orientation: a modification, extension and application of the SOCO scale

By Daniel Kerry   Darby David N.  

International Journal of Service Industry Management, Vol. 8, Iss. 2, 1997-05 ,pp. : 131-147

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

How organizational and employee-customer identification, and customer orientation affect job engagement

By Anaza Nwamaka A.   Rutherford Brian  

Journal of Service Management, Vol. 23, Iss. 5, 2012-10 ,pp. : 616-639

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer orientation of service employees: Its impact on customer satisfaction, commitment, and retention

By Hennig-Thurau Thorsten  

International Journal of Service Industry Management, Vol. 15, Iss. 5, 2004-12 ,pp. : 460-478

Emerald Group Publishing Ltd

Access to resources Recommend Favorite