A typology of mass services: the role of service delivery and consumption purpose in classifying service experiences

By Ng Sandy   Russell-Bennett Rebekah   Dagger Tracey  

Journal of Services Marketing, Vol. 21, Iss. 7, 2007-10 ,pp. : 471-480

Emerald Group Publishing Ltd

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Situational influences on service quality evaluations

By Strombeck Stephen D.   Wakefield Kirk L.  

Journal of Services Marketing, Vol. 22, Iss. 5, 2008-08 ,pp. : 409-419

Emerald Group Publishing Ltd

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Regularities in the consumption of a subscription service

By Lee Richard   Rungie Cam   Wright Malcolm  

Journal of Product and Brand Management, Vol. 20, Iss. 3, 2011-05 ,pp. : 182-189

Emerald Group Publishing Ltd

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Negative evaluations of service quality - a framework for identification and response

By Dawes Jillian   Rowley Jennifer  

Journal of Marketing Practice: Applied Marketing Science, Vol. 5, Iss. 2, 1999-02 ,pp. : 46-55

Emerald Group Publishing Ltd

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Employee evaluations of service quality at banks and credit unions

By Allred Anthony T  

The International Journal of Bank Marketing, Vol. 19, Iss. 4, 2001-06 ,pp. : 179-185

Emerald Group Publishing Ltd

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