Service personal values and customer loyalty: A study of banking services in a transitional economy

By Thuy Pham Ngoc   Hau Le Nguyen  

The International Journal of Bank Marketing, Vol. 28, Iss. 6, 2010-09 ,pp. : 465-478

Emerald Group Publishing Ltd

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The effects of stake, satisfaction, and switching on true loyalty: a financial services study

By Licata Jane W.   Chakraborty Goutam  

The International Journal of Bank Marketing, Vol. 27, Iss. 4, 2009-06 ,pp. : 252-269

Emerald Group Publishing Ltd

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Does brand loyalty influence double jeopardy? A theoretical and empirical study

By Bandyopadhyay Subir   Gupta Kunal   Dube Laurette  

Journal of Product and Brand Management, Vol. 14, Iss. 7, 2005-12 ,pp. : 414-423

Emerald Group Publishing Ltd

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Service failure and loyalty: an exploratory empirical study of airline customers

By Bejou David   Palmer Adrian  

Journal of Services Marketing, Vol. 12, Iss. 1, 1998-01 ,pp. : 7-22

Emerald Group Publishing Ltd

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Does experience matter?: Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users

By Dagger Tracey S.   O'Brien Timothy K.  

European Journal of Marketing, Vol. 44, Iss. 9-10, 2010-01 ,pp. : 1528-1552

Emerald Group Publishing Ltd

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