Service quality evaluation of technical institutions using data envelopment analysis

By Khan M.S.   Mahapatra S.S.    

International Journal of Productivity and Quality Management, Vol. 3, Iss. 1, 2007-12 ,pp. : 127-143

Inderscience Publishers

Access to resources Recommend Favorite

Service quality in the Thai telecommunication industry: a tool for achieving a sustainable competitive advantage

By Johnson William C.   Sirikit Anuchit  

Management Decision, Vol. 40, Iss. 7, 2002-09 ,pp. : 693-701

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A fuzzy logic model for competitive assessment of airline service quality

By Shipley Margaret F.   Coy Steven P.  

International Journal of Productivity and Quality Management, Vol. 4, Iss. 1, 2008-12 ,pp. : 84-102

Inderscience Publishers

Access to resources Recommend Favorite

The importance of service quality for competitive advantage – with special reference to industrial product

By Dominic P.D.D.   Goh Kim Nee   Wong Diana   Chen Yoke Yie  

International Journal of Business Information Systems, Vol. 6, Iss. 3, 2010-09 ,pp. : 378-397

Inderscience Publishers

Access to resources Recommend Favorite

Integrating current and competitive service-quality level analyses for service-quality improvement programs

By Kim Yong-pil   Lee Seok-hoon   Yun Deok-gyun  

Managing Service Quality, Vol. 14, Iss. 4, 2004-04 ,pp. : 288-296

Emerald Group Publishing Ltd

Access to resources Recommend Favorite