The difference between elderly consumers' satisfaction levels and retail sales personnel's perceptions

Author: Johnson-Hillery Julie   Kang Jikyeong   Tuan Wen-Jan  

Publisher: Emerald Group Publishing Ltd

ISSN: 0959-0552

Source: International Journal of Retail & Distribution Management, Vol.25, Iss.4, 1997-04, pp. : 126-137

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Abstract