Modeling quality commitment in service organizations: an empirical study

Author: Demirbag Mehmet   Sahadev Sunil   Kaynak Erdener   Akgul Aziz  

Publisher: Emerald Group Publishing Ltd

ISSN: 0309-0566

Source: European Journal of Marketing, Vol.46, Iss.6, 2012-05, pp. : 790-810

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Abstract