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By Walsh Gianfranco   Mitchell Vincent-Wayne  

European Journal of Marketing, Vol. 44, Iss. 6, 2010-06 ,pp. : 838-859

Emerald Group Publishing Ltd

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The role of satisfaction and website usability in developing customer loyalty and positive word-of-mouth in the e-banking services

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Satisfaction, quality and value and effects on repurchase and positive word-of-mouth behavioral intentions in a B2B services context

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Journal of Services Marketing, Vol. 22, Iss. 5, 2008-08 ,pp. : 363-373

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Word-of-mouth communication in the service marketplace

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Electronic Word-of-Mouth Versus Interpersonal Word-of-Mouth: Are All Forms of Word-of-Mouth Equally Influential?

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Services Marketing Quarterly, Vol. 34, Iss. 3, 2013-07 ,pp. : 240-256

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