Service loyalty: implications for service providers

By Javalgi Rajshekhar Raj G   Moberg Christopher R  

Journal of Services Marketing, Vol. 11, Iss. 3, 1997-03 ,pp. : 165-179

Emerald Group Publishing Ltd

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Service loyalty: accounting for social capital

By Jones Tim   (deceased) Shirley F. Taylor  

Journal of Services Marketing, Vol. 26, Iss. 1, 2012-02 ,pp. : 60-75

Emerald Group Publishing Ltd

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Service quality of a local Malaysian bank: customers' expectations, perceptions, satisfaction and loyalty

By Razak Mohd Rizal Abdul   Chong Siong Choy   Lin Binshan  

International Journal of Services and Standards, Vol. 3, Iss. 1, 2006-12 ,pp. : 18-38

Inderscience Publishers

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Do ongoing relationships buffer the effects of service recovery on customers' trust and loyalty?

By Santos Cristiane Pizzutti dos   Basso Kenny  

The International Journal of Bank Marketing, Vol. 30, Iss. 3, 2012-04 ,pp. : 168-192

Emerald Group Publishing Ltd

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Service failure and loyalty: an exploratory empirical study of airline customers

By Bejou David   Palmer Adrian  

Journal of Services Marketing, Vol. 12, Iss. 1, 1998-01 ,pp. : 7-22

Emerald Group Publishing Ltd

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