Author： Yu Yi-Ting Dean Alison
Publisher： Emerald Group Publishing Ltd
ISSN： 0956-4233
Source： International Journal of Service Industry Management, Vol.12, Iss.3, 2001-07, pp. : 234-250
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
By Delcourt Cécile Gremler Dwayne D. Riel Allard C.R. van Birgelen Marcel van
Journal of Service Management, Vol. 24, Iss. 1, 2013-03 ,pp. :
Access to resources
Recommend
By Etemad-Sajadi Reza Rizzuto Daniela
International Journal of Quality & Reliability Management, Vol. 30, Iss. 7, 2013-07 ,pp. :
The managerial drivers of employee satisfaction and loyalty
By Eskildsen Jacob K. Nussler Mikkel L.
Total Quality Management, Vol. 11, Iss. 4-6, 2000-07 ,pp. :
Customer satisfaction and loyalty: the critical elements of service quality
By Disney John
Total Quality Management, Vol. 10, Iss. 4-5, 1999-07 ,pp. :