The mediating role of relational benefit between service quality and customer loyalty in airline industry

By Chen Po-Tsang   Hu Hsin-Hui ‘Sunny’  

Total Quality Management & Business Excellence, Vol. 24, Iss. 9-10, 2013-10 ,pp. : 1084-1095

Routledge Ltd

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Loyalty building, relational trade-offs and key service employees: the case of radio DJs

By Arbore Alessandro   Guenzi Paolo   Ordanini Andrea  

Journal of Service Management, Vol. 20, Iss. 3, 2009-06 ,pp. : 317-341

Emerald Group Publishing Ltd

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Effects of satisfaction on service loyalty dimensions

By Tsoukatos Evangelos  

World Review of Entrepreneurship, Management and Sustainable Development, Vol. 9, Iss. 2, 2013-02 ,pp. : 276-290

Inderscience Publishers

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Internet retail customer loyalty: the mediating role of relational benefits

By Yen Hsiu Ju Rebecca   Gwinner Kevin P  

International Journal of Service Industry Management, Vol. 14, Iss. 5, 2003-05 ,pp. : 483-500

Emerald Group Publishing Ltd

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Service quality, image and loyalty towards Malaysian hotels

By Cham Tat-Huei  

International Journal of Services, Economics and Management, Vol. 4, Iss. 4, 2012-12 ,pp. : 267-281

Inderscience Publishers

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