The conceptual domain of service loyalty: how many dimensions?

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.21, Iss.1, 2007-02, pp. : 36-51

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Related content

Investigating the effects of service quality dimensions and expertise on loyalty

By Jamal Ahmad Anastasiadou Kyriaki

European Journal of Marketing, Vol. 43, Iss. 3-4, 2009-04 ,pp. : 398-420

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Generic technology-based service quality dimensions in banking: Impact on customer satisfaction and loyalty

By Ganguli Shirshendu Roy Sanjit Kumar

The International Journal of Bank Marketing, Vol. 29, Iss. 2, 2011-03 ,pp. : 168-189

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service personalization and loyalty

By Ball Dwayne Coelho Pedro S. Vilares Manuel J.

Journal of Services Marketing, Vol. 20, Iss. 6, 2006-10 ,pp. : 391-403

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service loyalty: implications for service providers

By Javalgi Rajshekhar Raj G Moberg Christopher R

Journal of Services Marketing, Vol. 11, Iss. 3, 1997-03 ,pp. : 165-179

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service loyalty: accounting for social capital

By Jones Tim (deceased) Shirley F. Taylor

Journal of Services Marketing, Vol. 26, Iss. 1, 2012-02 ,pp. : 60-75

Emerald Group Publishing Ltd

Access to resources Recommend Favorite