![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Payne Adrian Frow Pennie
Publisher: Emerald Group Publishing Ltd
ISSN: 1757-5818
Source: Journal of Service Management, Vol.25, Iss.2, 2014-04, pp. : 213-227
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
The ISO and TECs: a strategic imperative
Managing Service Quality, Vol. 7, Iss. 4, 1997-04 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
By Singh Ramendra Paliwal Pramod
International Journal of Energy Sector Management, Vol. 6, Iss. 2, 2012-06 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)