Measuring transaction-specific satisfaction in services: Are the measures transferable across cultures?

Author： Veloutsou Cleopatra   Gilbert G Ronald   Moutinho Luiz A   Goode Mark M.H.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0309-0566

Source： European Journal of Marketing, Vol.39, Iss.5-6, 2005-05, pp. : 606-628

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